ABOUT US
SMS NATIONAL TAKES CARE OF IT ALL, WITH A PERSONAL TOUCH.
THE SMS WAY
SMS National is committed to providing the most comprehensive coordination of care. We strive to always offer you an exceptional customer service experience.
Dedicated to simplifying the complexities of workers’ compensation, we strive to provide you with all the medical supplies, equipment and support you need. Our ongoing self-monitoring and evaluation process ensures continual improvement in the homecare experience. From order accuracy to timely delivery, customer education, and equipment instruction — SMS National takes care of it all, and with a personal touch.
OUR TEAM
LEADERSHIP
EILEEN SALEM
Chief Executive Officer
There is a relatively small segment of leaders in the business world who can build relationships, trust and rapport whilst generating the momentum needed to ‘get things done.’ Eileen Salem is one of those people. As Chief Executive Officer at SMS National, Eileen drives results through valuable collaborations, partnerships, and relationships. After a successful career in public relations in 1998, Eileen returned to Central Florida and founded her first Healthcare company, Active Mobility Center. In her 12 year tenure with Active Mobility Center, she secured numerous multi-million dollar contracts with Blue Cross Blue Shield, Aetna, United Healthcare and Veterans Administration. She further gained valuable experience in DME that allowed her to provide insight opportunities to resolve industry pain points in Workers’ Compensation. Through her hands on experience with customers, she met incredible people battling with disabilities due to war or illnesses like Multiple Sclerosis. As a result, she actively supports charitable causes like the National Multiple Sclerosis, Disabled American Veterans and Wounded Warrior Project. In 2007, Eileen continued her passion for meaningful work and acquired SMS National. Since then, she has built a team of professionals focused on doing the right thing. Her commitment to excellence has resulted in 700% growth and the development of an industry leading national provider for Workers’ Compensation. In her free time, she enjoys traveling with her family. She also loves to do Pilates for her mental and physical wellness, in addition to retail therapy.
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WALLY SALEM
Chief Technology Officer
Wally Salem brings more than 30 years of experience in healthcare technology, assistive technology, and operations to his role as Chief Technology Officer at SMS National. A Certified Assistive Technology Professional, Wally has a proven track record of leveraging technology to enhance client care, streamline operations, and drive innovation across the durable medical equipment and healthcare sectors. At SMS National, he leads the design, development, and support of technology solutions that power both internal operations and client services. His expertise spans software implementation, healthcare technology systems, accessibility assessments, and data-driven decision support, always with a focus on improving outcomes for injured workers and clients nationwide. Outside of work, Wally enjoys attending car shows, spending time with his wife Eileen, their daughter Sophia, and their three dogs, Petey, Sylvie, and Holly.
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Chief Operating Officer
Scott Higley has more than 25 years of experience in the DME, Complex Rehab, and Respiratory industries. Throughout his career, he has held executive leadership roles across both provider and manufacturer segments. As Vice President, he successfully grew his division into the largest and most successful complex rehab manufacturer in the United States. Recognized for his leadership and ability to build high-performing teams, Scott has played a key role in developing and scaling numerous organizations. His contributions to the industry include being awarded a U.S. Patent for specialized wheelchair seating innovations and receiving the 2003 HomeCare Magazine Industry Award as the top leader in Rehab and Mobility products. Beyond his professional accomplishments, Scott enjoys traveling, photography, cooking, and spending quality time with his family.
READ BIORobert Patten
Senior VP of Business Development
Robert Patten brings over 25 years of experience as a Social Worker in the UK, where he worked closely with individuals, families, and multidisciplinary medical teams, supporting clients with both physical and mental health needs. After relocating to Florida, he transitioned into the workers’ compensation field, applying his deep understanding of healthcare and rehabilitation to promote solutions that improve the lives of injured workers. Outside of work, Robert enjoys spending time with his wife, Ruby, as well as their cats and dog. He also has a passion for music, sharing his talent by teaching children and adults how to play and perform with steel musical instruments.
READ BIOANH SAM
CFO at SMS National
Anh holds both a B.S. and an M.S. in Economics and Statistics from the University of Florida, where she published several academic papers. Notably, she earned recognition as a Google Scholar in 2017 for her research on the psychoanalysis of long-term economic policies and their impact on consumer choice. With over a decade of experience in data science, financial forecasting, and business intelligence analytics, Anh has been a key member of the SMS team since 2020. She has developed expertise in EDI for Workers' Compensation electronic billing X12 standards and has successfully implemented numerous client projects.
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SUCCESS STORIES
SMS SELECT PROGRAM
The SMS Select program is designed to find you the most cost-effective and comparable solutions to brand-named DMEs, Soft Goods, and Custom Mobility. Our proactive approach not only ensures that you save money but the time associated with having to organize a substitution. Our process begins with a receipt of order for brand-named items, where we’ll communicate to the physician on your behalf of an alternative unit. If accepted, the alternative item will be provided. If not, the original brand name item request remains the same.
