24/7 CARE COORDINATORS

ABOUT US

SMS NATIONAL TAKES CARE OF IT ALL, WITH A PERSONAL TOUCH.

CORPORATE VALUES

Always Do the Right Thing

  • Always be good stewards of your money and budgeted resources
  • Ongoing Quality Improvement with self-monitoring and evaluation facilitated by direct feedback and surveys is critical to maintaining and evolving to meet client and injured workers’ needs
  • Continual homecare experience improvement (Periodic re-certification of facilities, Injured worker’s feedback, and nursing review)
  • Superior Service
  • Order Accuracy
  • Proactive customer service and follow through
  • Timely delivery
  • Patient/customer education

Passion of Our Work and Purpose
Passion is at the heart of our company. We are continuously moving forward with purpose through innovating improving our approach to our customers.

Have FUN
We work much of our waking hours at work. Focus on making the workplace a fun place to be, so that we pass that same happiness to our interactions.

Grow Aggressively
We believe that we are the best company in the industry to support our carrier partnerships and injured workers. We vigorously look to expand or business to offer our services to a larger populace.

Our People are Our Strength
SMS National believes that our employee TEAM members are the backbone of our organization. It is through their integrity, compassion and loyalty, that SMS continues to thrive.

SUBSTITUTION PROGRAM

Our substitution program is designed to find you the most cost-effective and comparable solutions to brand-named DMEs, Soft Goods, and Custom Mobility. Our proactive approach not only ensures that you save money but the time associated with having to organize a substitution. Our process begins with a receipt of order for brand-named items, where we’ll communicate to the physician on your behalf of an alternative unit. If accepted, the alternative item will be provided. If not, the original brand name item request remains the same.