24/7 CARE COORDINATORS

ABOUT US

SMS NATIONAL TAKES CARE OF IT ALL, WITH A PERSONAL TOUCH.

MISSION STATEMENT

 

SMS National is committed to serving both the injured workers and our contracted carriers with the utmost professionalism. We approach our mission with a balance of cost-effectiveness and exceptional customer service. Always approaching our jobs with passion and commitment, as our actions have a direct impact on the quality of people’s lives.

SUBSTITUTION PROGRAM

Our substitution program is designed to find you the most cost-effective and comparable solutions to brand-named DMEs, Soft Goods, and Custom Mobility. Our proactive approach not only ensures that you save money but the time associated with having to organize a substitution. Our process begins with a receipt of order for brand-named items, where we’ll communicate to the physician on your behalf of an alternative unit. If accepted, the alternative item will be provided. If not, the original brand name item request remains the same.