SMS NATIONAL TAKES CARE OF IT ALL, WITH A PERSONAL TOUCH.
THE SMS WAY
SMS National is committed to providing the most comprehensive coordination of care. We strive to always offer you an exceptional customer service experience.
Dedicated to simplifying the complexities of workers’ compensation, we strive to provide you with all the medical supplies, equipment and support you need. Our ongoing self-monitoring and evaluation process ensures continual improvement in the homecare experience. From order accuracy to timely delivery, customer education, and equipment instruction — SMS National takes care of it all, and with a personal touch.
To whom it may concern: I have utilized SMS National for DME and Home Health needs for a number of years with excellent results. I especially appreciate Melissa Messano. Her medical knowledge and understanding of the claimant’s needs is extremely helpful I can put a referral in her hands and know that I can move on to other issues as she will handle it quickly and competently while keeping me informed of any developments or concerns. I would recommend SMS National to all case managers.
The professionals at SMS National have proven to be an invaluable resource to me as a medical case manager. I have used their assistance to set up pharmacy products and service, home care nurses and therapists, provide DME (complete delivery, set-up and instructions), mobility products and service, diagnostics, translation and transportation services and home modifications. SMS National has an extensive network of product and service providers offering comprehensive, cost effective care management solutions. The SMS National team has responded promptly, including after regular business hours, to provide for patient care needs. They have treated my clients with respect and concern for their individual needs no matter how minor or complex.
I wanted you to know that the bathroom project is complete and very well done. Debra Hall and her skilled craftsmen did a beautiful job and left things in immaculate condition, as well as making the transformation look as if it was an integral part of the structure. The chair, a magnificent object of its kind, arrived on the specified minute yesterday, and the fellow explained how everything works so I was all set to go. I appreciate the efforts of all concerned. Without question, this intractable pain is worsening, and there really isn’t anything anyone can do. The shower will make my life considerably easier, and I am truly grateful.
Thank you for allowing us the use of the ramp and wheelchairs for our Walk MS events this year. Your support allowed us to offer assistance to participants and was greatly appreciated. Without your kindness and help we would not be able to satisfy the needs of our clients. So on behalf of the 9000 clients living with Multiple Sclerosis in Central Florida, the staff of the Mid-Florida Chapter of the National Multiple Sclerosis Society extends a sincere “thank you”.
I wanted to take time to thank the team at SMS National for never letting me down when it comes to the challenges of taking care of my claimants. I first discovered SMS when I worked in the field for Kemper in 1999. It’s been over ten years and whether it is home health, home modification or last minute discharge, SMS has made the medical care coordination and my work as a case manager easier. Thanks for all you do and who you are.
SMS SELECT PROGRAM
The SMS Select program is designed to find you the most cost-effective and comparable solutions to brand-named DMEs, Soft Goods, and Custom Mobility. Our proactive approach not only ensures that you save money but the time associated with having to organize a substitution. Our process begins with a receipt of order for brand-named items, where we’ll communicate to the physician on your behalf of an alternative unit. If accepted, the alternative item will be provided. If not, the original brand name item request remains the same.