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SMS National Privacy Policy

Southeast Medical Services, Inc. d/b/a SMS National has created this Privacy Policy in compliance with applicable laws and in order to demonstrate our firms commitment to privacy. This Privacy Policy describes how SMS National collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you (whether in your individual or business capacity) access or use, in any manner, any content, products, services or related activities (collectively “Services”), including through the Internet domains owned or operated by SMS National, which include, but are not limited to:

www.smsnational.net

We refer to the above website and all related websites as “sites” and to each of them as a “site.”

BUSINESS INFORMATION

We collect your business contact information, such as your full name and your business name, email address, telephone number, address and other work-related information you provide to us in the course of providing our Services to you or your organization.

We take your privacy and the protection of your personal information seriously. We will only store, process and disclose your personal information in accordance with applicable law. We will make it clear when we collect personal information and will explain what we intend to do with it. We do our best to protect your privacy through the appropriate use of information security measures.

WHAT INFORMATION WE COLLECT

1. INFORMATION YOU PROVIDE TO US DIRECTLY

SMS National may collect different information from or about you depending on the manner in which you use our sites or Services. The following examples are provided to help you better understand the information we may collect through your use of the sites or in the course of us providing our Services.

  • For Individuals: We may collect, use, store and transfer different kinds of personal information about you, which we have grouped together as follows:
  • Identity Information includes first name, middle initial, last name, date of birth, gender, race, Last 4 of Social Security number
  • Contact Information includes personal mailing address, telephone number, email address
  • Medical / Insurance / Employment Information includes physical characteristics/description, injury information, Claim Number, Employer, etc.
  • Technical Information includes internet protocol (IP) address, geolocation. your login data, time zone setting and location (geocodes), auth0 logs, pages visited, pages viewed, events and page loads, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Profile Information includes your username and password, your preferences.
  • Usage Information includes information about how you use our website, products and services.

2. COLLECTION OF TECHNICAL INFORMATION AND USAGE INFORMATION

When you access SMS National’s sites, we automatically collect certain information. This information may include without limitation: (a) technical information about your computer or Wireless Device, such as your IP address, geolocation information, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information or platform types (collectively “Technical Information”); and (b) usage statistics about your interaction with SMS National’s sites, including pages accessed, referring website address(es) time spent on pages, pages visited, search queries, click data, date and time and other information regarding your use of SMS National’s sites (collectively “Usage Information”).

This Technical Information and Usage Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including: (i) cookies, which are small pieces of code that websites send to your computer or Wireless Device to uniquely identify your browser or mobile device or to store information in your browser setting;
and (ii) web beacons, which are small objects that allow us to measure the actions of visitors using the SMS National’s sites. For more detailed information regarding how we use cookies and other technology, please review the additional information in our COOKIES POLICY.

I. HOW WE USE YOUR INFORMATION

We may use information about you for a number of purposes, including:

1. PROVIDING, IMPROVING AND DEVELOPING OUR SERVICES

  • Providing SMS National’s Services, including completing the transaction for which the personal information was collected, such as processing your claims;
  • Facilitating medical care and payment of medical claims
  • Performing our contractual obligations with our customers;
  • Maintaining and improving our Services, including performing safety and quality controls of the Services;
  • Developing new Products and Services;
  • Delivering the information and support you request;
  • Improving, personalizing and facilitating your use of our Services
  • Measuring, tracking and analyzing trends and usage in connection with your use or the performance of our Services.

2. COMMUNICATING WITH YOU ABOUT OUR SERVICES

  • Fulfilling any other purpose disclosed to you in connection with our Services
  • Contacting you to resolve disputes and provide assistance with our Services.

3. PROTECTING OUR SERVICES AND MAINTAINING A TRUSTED ENVIRONMENT

  • Enforcing our Terms of Service or other applicable agreements or policies;
  • Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process;

II. WHEN AND WITH WHOM DO WE SHARE YOUR INFORMATION

1. We Do Not Sell Your Information

• If we obtain any personal information from you we will not sell it to third parties, nor will we allow third parties with whom we share your personal information to sell it.

2. WHEN AND HOW WE MAY SHARE/DISCLOSE YOUR INFORMATION WITH THIRD-PARTIES

We will share your information with the following third parties and under the circumstances described below or as otherwise described in this Privacy Policy:

  • We may share your information with third parties at various stages of processing your claims, including with healthcare providers, insurance carriers, legal counsel, your employer, claims adjusters.
  • We may share your information with third parties, such as the Centers for Medicare and Medicaid Services, for purposes of mandatory reporting;
  • We may share your information with third parties for purposes of monitoring individuals throughout the claims process.
  • We may share your information with third-party companies that perform services on our behalf, including for payment processing, data analysis, marketing services, advertising services, email and hosting services, and customer services and support. These service providers may access your personal information and may only use it as directed by us for the purpose of our requested service.

We require all third parties to respect the security of your personal information. We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal information in accordance with our instructions.

3. WHAT PERSONAL INFORMATION WE COLLECT

We have collected information from the following categories of personal information from consumers within the last twelve (12) months:

Category Examples Collected
A. Identifiers. Real name, alias, postal address, personal and work phone number, unique personal identifier, online identifier, Internet Protocol address, personal photograph/image, personal and work email address, account name, Social Security number, driver’s license number, passport number, and other similar identifiers. YES
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories. YES
C. Protected classification characteristics under California or federal law. Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). YES
D. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. YES
E. Biometric information. Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. NO
F. Internet or similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. NO
G. Geolocation data. Physical location or movements. NO
H. Sensory data. Audio, electronic, visual, thermal, olfactory, or similar information. NO
I. Professional or employment-related information. Current or past job history, responsibilities, memberships or performance evaluations, national identification information, travel-related records, background check and screening results, references, EEOC monitoring information (ethnicity, religion, gender and sexual orientation). NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. NO
K. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. NO

4. CORPORATE TRANSACTIONS

We may share all or part of your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of SMS National’s business or assets to such business entity (including due to a sale in connection with a bankruptcy). We will require any such purchaser, assignee or other successor business entity to honor the terms of this Privacy Policy.

6. ANALYTICS AND DATA ENRICHMENT SERVICES

We use third-party analytics such as Google Analytics to help understand your usage of our sites and to improve our Services.

7. AGGREGATED, ANONYMIZED OR DE-IDENTIFIED INFORMATION

We may disclose or use aggregated, anonymized or de-identified information for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information, it can no longer directly or indirectly reveal your identity.

III. COOKIES POLICY

Like many online platforms, SMS National and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable SMS National to understand how users interact with the sites and Services. SMS National and its analytics vendors may tie the information gathered by these means to the identity of users.

Cookies are small text files placed on a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about user activities. SMS National uses both session cookies and persistent cookies.

Session cookies are used to identify a particular visit to SMS National’s sites and collect information about your interaction with the sites. These cookies expire after a short time or when the user closes their web browser after using the sites. SMS National uses these cookies to identify a user during a single browsing session, such as when you log into the sites. This helps SMS National improve the sites and Services as well as improve the users’ browsing experience.

A persistent cookie will remain on a user’s device for a set period of time specified in the cookie. SMS National uses these cookies to identify and recognize a specific user over a longer period of time. They allow SMS National to:

  • analyze the usage of the sites (e.g. what links users click on) in order to improve our offering;
  • test different versions of the sites to see which particular features or content users prefer to optimize the sites;
  • provide a more personalized experience to users with more relevant content and course recommendations; and
  • allow users to more easily log in to use the sites and Services.

Examples of persistent cookies include: (i) preferences cookies to remember information about a user’s browser and settings preferences, such as preferred language – preference cookies make a user’s experience more functional and customized, (ii) authentication and security cookies to enable a user to log in or stay logged in to access the sites and Services, to protect user accounts against fraudulent log-ins by others and to help detect and protect against abuse or unauthorized usage of user accounts and (iii) functional cookies to make the experience of using the sites and Services better, like remembering the sound volume level selected by the user.

SMS National uses tracking technology to: (i) determine if a certain page was visited or whether an email sent by SMS National was opened or clicked on by a user; and (ii) to customize the experience of individual users by recommending specific content.

We also use clear gifs in HTML-based emails sent to our users to track which emails are opened and clicked on by recipients. We may use the information we obtain from the cookie in the administration of the sites, to improve the usability of the sites and for marketing purposes. We may also use that information to recognize your computer when you visit our sites, and to personalize our sites for you.

Cookies and information captured through our sites are stored for a certain retention period, however you can eliminate these cookies any time before the expiration date. Below is our TABLE OF COOKIES.

IV. HOW TO RESTRICT COOKIES

You can adjust the settings in your browser in order to restrict or block cookies that are set by the sites (or any other website on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers. This site also explains how to delete cookies from your computer.

You can control and delete these cookies through your browser settings through the following:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Opera
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Safari for iOS (iPhone and iPad)
  • Chrome for Android

Or you can also use the following cookie management and disposal tool from Google Analytics by downloading and installing the browser plug-in from the following link: http://tools.google.com/dlpage/gaoptout.

Please be aware that restricting cookies may impact the functionality of the Services. Most browsers allow you to refuse to accept cookies. Additional general information about cookies, including how to be notified about the placement of new cookies and how to disable cookies, can be found at www.allaboutcookies.org.

V. THIRD-PARTY ADVERTISING AND ANALYTICS

We may use third-party service providers to provide site metrics and other analytics services. These third parties may use cookies, web beacons and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our sites and Services, webpages viewed, time spent on webpages, links clicked and conversion information (e.g., transactions entered into). This information may be used by SMS National and third-party service providers on behalf of SMS National to analyze and track usage of our sites and Services, to determine the popularity of certain content and to better understand how you use our sites and Services. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons or other tracking technologies, which are covered by such third-parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third-parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.

VI. SOCIAL MEDIA

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. SMS National is not responsible for how these third-party websites may use information collected from or about you.

Further, our sites may include social media features, such as the Facebook Like button. Our integration of these features may allow third-party social media to collect certain information, such as your IP address and which page(s) you are visiting when using our sites and Services, and to set a cookie to enable that feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

VII. HOW LONG WE RETAIN YOUR INFORMATION

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy. To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means and the applicable legal requirements. We may retain copies of information about you and any transactions or Services you have used for a period of time that is consistent with applicable law, applicable statute of limitations or as we believe is reasonably necessary to comply with applicable law, regulation, legal process or governmental request, to detect or prevent fraud, to collect fees owed, to resolve disputes, to address problems with our Services, to assist with investigations, to enforce other applicable agreements or policies or to take any other actions consistent with applicable law.

In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. This allows the specific information collected (name, email, address, phone number, etc.) to become anonymous, but allows SMS National to keep the transaction or engagement data. For example, SMS National will not be able to tell if John Smith registered for an event, but we will be able to tell that a person registered for an event and maintain headcount and transactional history. This will allow SMS National to maintain a level of information that helps us develop and improve our sites and Services.

VIII. CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA) COMPLIANCE AND RELATED INFORMATION

The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites. If you are under the age of 18 and have already provided personal information through the sites, please have your parent or guardian contact us immediately using the information provided under CONTACT US so that we can remove such information from our files.

IX. SECURITY

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under CONTACT US. To ensure that our employees comply with our privacy policies, we have developed a training program that provides all employees with the tools and knowledge to protect your personal information in all aspects of their work. Any employee who violates our privacy policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

X. CALIFORNIA CONSUMERS

The California Consumer Privacy Act (“CCPA”) permits residents of California to have the following additional rights. For more information, or if you have questions, you can contact us using the information provided under CONTACT US. For your protection, SMS National is required to collect certain information from you to verify your identity before we respond to any request submitted by you. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by SMS National for its files.

1. CALIFORNIA RESIDENTS HAVE THE RIGHT TO REQUEST SMS NATIONAL DISCLOSE WHAT INFORMATION IT COLLECTS, USES AND DISCLOSES

California residents have the right to request that SMS National disclose what personal information SMS National collects, uses and discloses about them. The general categories of personal information SMS National collects about California residents are listed above under WHAT INFORMATION WE COLLECT. If you are a California resident and would like to request the specific personal information that SMS National collects, uses and discloses about you, please use the information provided under CONTACT US.

2. CALIFORNIA RESIDENTS HAVE THE RIGHT TO REQUEST THE DELETION OF THEIR PERSONAL INFORMATION MAINTAINED BY SMS NATIONAL

California residents have the right to request that SMS National delete the personal information SMS National maintains about them. SMS National will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please use the information provided under CONTACT US.

3. CALIFORNIA RESIDENTS HAVE THE RIGHT TO NON-DISCRIMINATION FOR THE EXERCISE OF THEIR PRIVACY RIGHTS UNDER THE CCPA

Under the CCPA, California residents have the right not to receive discriminatory treatment by SMS National for the exercise of their privacy rights. However, the exercise of certain privacy rights by California residents will make it so that SMS National is no longer able to provide those residents with certain services. For example, if, at the request of a California resident, SMS National deletes all of the California resident’s personal information that it maintains, SMS National will no longer be able to send marketing communications to that California resident.

4. CALIFORNIA RESIDENTS CAN DESIGNATE AN AUTHORIZED AGENT TO MAKE A REQUEST UNDER THE CCPA ON THEIR BEHALF

California residents can designate an authorized agent to make requests under the CCPA related to the residents’ personal information. SMS National can deny any request made by an agent who does not submit proof that he or she has been authorized by the California resident to act on the California resident’s behalf. For more information on submitting a request on behalf of a California resident as an authorized agent, you can fill out the data request form below in the XII. CONTACT US Section.

5. DO NOT TRACK

Do Not Track (“DNT”) is an optional browser setting that allows you to express your preferences regarding tracking across websites. Most modern web browsers give you the option to send a Do Not Track signal to the websites you visit, indicating that you do not wish to be tracked. However, there is no accepted standard for how a website should respond to this signal, so we do not take any action in response to this signal. SMS National does not have a mechanism in place to respond to DNT signals. Instead, in addition to publicly available third-party tools, we offer you the choices described in this Privacy Policy to manage the collection and use of information about you.

SMS National does track some activity across websites (including your search terms, the website you visited before you visited or used the Services and other clickstream data) and we may continue to collect information in the manner described in this Privacy Policy from web browsers that have enabled DNT signals or similar mechanisms.

XI. CHANGES TO THIS PRIVACY POLICY

This Privacy Policy may be revised from time to time as we add new features and Services, as laws change and as industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide notice on our sites. Changes will apply to information collected after the change is effective. Please check this Privacy Policy periodically for changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your use of the sites constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the sites immediately. If you have any questions about this Privacy Policy, the practices of the sites or your dealings with the sites, you can contact us by using the information provided under the XII. CONTACT US Section below.

XII. CONTACT US

Please contact SMS National with any questions or concerns regarding this Privacy Policy.

Toll-Free Number: 800-404-9761

E-Mail Questions: info@smsnational.net

Mail Questions: SMS National | 280 Wekiva Springs Road Suite 3000 | Longwood, FL 32779

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with SMS National using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.